Returns & Refunds
Last updated: September 2, 2026
BREWTRAIT canvases are produced after you order them. Our policy protects you when the product is damaged, defective, materially misprinted, or incorrect, while also explaining the separate withdrawal rights available to certain European customers.
30-Day Quality Guarantee
If your order arrives damaged, has a manufacturing defect, contains a material print error, or is not the item you ordered, contact us within 30 days of delivery at support@brewtrait.com.
Please include your order number, the email used to order, a description of the problem, and clear photographs showing the full item and the issue. After review, we will provide the appropriate remedy, which may be a replacement, reprint, or refund. A physical return is normally not required for a verified production or transit problem unless we give you written instructions.
This quality guarantee is additional to, and does not replace or shorten, any rights you have under applicable consumer law.
What is not normally a defect
- Slight color differences caused by screen settings, lighting, photography, or differences between digital displays and printed material.
- Normal characteristics of canvas fabric or natural wood frames.
- Minor production size variation within approximately ⅛ inch (3.2 mm).
- Ordering the wrong size or design when the correct item was produced and delivered.
If something still does not feel right, contact us. We will listen, review the situation, and try to find a fair solution, but we do not promise a refund for every preference-based concern.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Because each canvas is made to order and production may start quickly, a change or cancellation is not guaranteed after the order enters production. This does not affect rights that cannot be excluded by law.
Change of mind outside the EU/EEA
Except where local law requires otherwise, change-of-mind returns are not guaranteed for made-to-order canvases. You may contact us within 14 days of delivery and we will review the request in good faith. Any goodwill refund or replacement is decided case by case and must be approved in writing before any action is taken.
EU/EEA 14-day right of withdrawal
If you are a consumer in the European Union, Iceland, Liechtenstein, or Norway, you generally have 14 days after receiving the goods to tell us that you are withdrawing from an eligible distance-sale contract.
To exercise this right, email support@brewtrait.com before the 14-day period ends. Include your order number and a clear statement that you wish to withdraw. You do not need to use special wording.
For a valid withdrawal under this section, BREWTRAIT currently waives the physical return requirement. Wait for our written confirmation; do not send the canvas to the print provider, carrier, or an address shown on a shipping label. After confirmation, you may keep, donate, or responsibly dispose of the item.
We will refund the withdrawn product and the cost of the least expensive standard outbound delivery option offered for that order. Extra costs for an upgraded or express delivery choice are not refundable. The refund will use the original payment method unless you expressly agree otherwise and will be issued within the time required by applicable law.
A product is not treated as personalized merely because it was printed after purchase when you selected only a standard BREWTRAIT design and standard size. If we later offer genuinely personalized or customer-specified artwork, the statutory personalized-goods exception may apply and will be disclosed before purchase.
European legal guarantee
Consumers in the EU/EEA may also have a legal guarantee for goods that are faulty or not as described. The 30-day reporting window for our voluntary quality guarantee does not limit a longer mandatory legal guarantee or another non-waivable remedy.
Unauthorized returns
Do not mail any product to Printify, a production partner, a carrier, or the return address printed on a parcel unless BREWTRAIT first gives you written return instructions. Unauthorized shipments may be refused or lost and may not qualify for reimbursement.
Refund timing
After BREWTRAIT issues a refund, your bank or payment provider may need additional time to post it. We cannot control that processing period. If the expected period has passed, contact us and we will help trace the transaction.
Contact
Email support@brewtrait.com. We aim to respond within two business days.